Personal Data: Names, birth dates, contact numbers, email addresses, and home addresses.
Health Metrics: Comprehensive medical history, past dental treatments, current medications, allergies, and clinical radiographs (X-rays).
Financial Details: Health fund numbers, credit card data, and structured third-party payment plan choices.
2. Methods of Collection
Digital Inputs: Information submitted via our website contact forms, online booking tools, or digital new-patient intake portals.
In-Clinic Entry: Physical or digital intake forms completed on-site, alongside direct clinical notes made by our dentists during your appointments.
3. Purpose of Collection and Data Usage
Clinical Planning: Designing, executing, and administering your personalized clinical or cosmetic dental care.
Operational Tasks: Managing booking alerts, processing invoices, or submitting direct HICAPS health fund claims.
Regulatory Compliance: Adhering to strict Australian dental record-keeping mandates and legal obligations.
4. Information Sharing and Disclosure
Authorised Referrals: Sharing data with dental labs, specialists, or radiologists directly involved in your treatment plan.
Financial Providers: Transmitting claims to Medicare, the Department of Veterans’ Affairs (DVA), or your private health fund.
No Marketing Sales: We do not sell, rent, or lease your personal information to third-party marketing companies.
5. Security and Storage Frameworks
Digital Storage: Patient files are kept on secure, password-protected local servers or encrypted cloud systems with restricted staff access.
Retention Rules: Medical records are permanently retained for the legally mandated minimum timeframe (generally 7 years after a patient’s final visit, or until a minor patient turns 25).
6. Your Rights
You have a legal right to request access to your clinical dental records, session notes, or X-rays. You can ask us to correct or update outdated or incorrect details at any point.
